Phone: 0490 355 233
Lodging & Support Townsville - a small boutique service of dedicated staff who think outside the box. We are the team to call for a truly personal service, where you direct the service.
Our Mission Statement
Our mission is to deliver high-quality, person-centred supports and accommodation that empower people with disability to live safely, independently, and with choice and control, while achieving their individual goals and participating as valued members of the community.
Our Vision Statement
Our vision is to be a leading and trusted provider of disability support and accommodation in North Queensland, recognised for delivering safe, innovative, and outcome-focused services that enable people to live fulfilling and self-directed lives.
Our Code of Practice
LAST is committed to delivering high-quality, person-centred supports that promote independence, safety, and meaningful participation in the community.
LAST provides flexible and responsive services tailored to the individual needs, goals, and preferences of each person.
LAST upholds the rights of all individuals, including dignity, privacy, confidentiality, and self-determination.
LAST delivers supports in a safe, competent, and accountable manner, supported by strong governance systems and continuous improvement processes.
LAST is committed to developing a skilled and capable workforce to ensure consistent, high-quality service delivery.
LAST supports individuals to live in the least restrictive environment possible and actively promotes independence and the dignity of risk.
Statement on Restrictive Practices
LAST recognises that restrictive practice may be one part of a broader positive behaviour support approach that people receiving services use.
As a registered NDIS provider LAST is required to comply with regulation and legislation about the safe implementation of restrictive practice.
LAST is committed to building systems and processes that ensure the safest support is delivered to people with restrictive practices in place.
LAST is committed to reducing and eliminating the use of restrictive practices.
LAST ensures that all restrictive practices are implemented in accordance with approved behaviour support plans, are the least restrictive option available, and are regularly reviewed with the aim of reduction and elimination.
Safeguarding Code of Conduct
LAST is committed to the safety and protection of children, young adults and vulnerable people in all its work.
LAST staff work within clear behavioural guidelines and expectations designed to protect all people who come into contact with our organisation from harm, particularly children and vulnerable adults.
LAST staff understand their personal responsibility to abide by the Safeguarding Code of Conduct at all times.
This commitment applies across all service environments, including supported accommodation, community access, and in-home supports.
Our Commitment to the NDIS Code of Conduct
LAST acts with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
LAST will respect the privacy of people.
LAST provides supports and services in a safe and competent manner, with care and skill.
LAST acts with integrity, honesty and transparency.
LAST promptly takes steps to raise and act on concerns about matters that may impact the quality and safety of supports and services we provide to people.
LAST takes all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of the people we provide service to.
LAST takes all reasonable steps to prevent and respond to sexual misconduct.
LAST does not charge or represent higher prices for the supply of goods for NDIS Participants without a reasonable justification.
Our Commitment to NDIS Person-Centred Practice
LAST ensures our supports and services are in line with the needs, goals and desires of each person.
LAST listens to each person and those who know them best to understand what they want for their lives.
LAST supports each person to develop individual outcomes so that we know what success looks like.
LAST supports each person to identify and prioritise obstacles in the way of achieving their outcomes.
LAST supports each person to set steps or goals to address challenges to achieving their outcomes.
LAST ensures our workers are trained, supported and motivated to follow the principles of this commitment.
LAST ensures that person-centred approaches are embedded across all services, including supported accommodation, daily supports, and community participation.