Phone: 0490 355 233
Personalised Supports. Real Outcomes.
LAST is a boutique Registered NDIS Provider delivering accommodation and support services throughout Townsville and surrounding areas. Our experienced team provides flexible, person-centred supports designed to help people achieve their goals, build independence and
enjoy a better quality of life.
Who We Are
Lodging and Support Townsville (LAST) is a locally owned and operated Registered NDIS Provider based in Townsville, Queensland.
We specialise in providing accommodation and disability support services that help people live safely, independently and with choice and control over their lives.
As a boutique provider, we deliberately maintain a personalised approach to service delivery. We take the time to understand each person's goals, preferences and support needs, working closely with participants, families, guardians, Support Coordinators and allied health professionals to achieve positive outcomes.
Our services include Supported Independent Living (SIL), Short Term Accommodation (STA), Medium Term Accommodation (MTA), daily living supports, community participation, transport assistance, high intensity supports and complex support needs.
At LAST, we believe every person deserves the opportunity to live a meaningful life, develop independence and participate in their community in ways that are important to them.
Why Choose LAST?
✅ Registered NDIS Provider
✅ Experienced and qualified support workers
✅ Accommodation and support under one provider
✅ Specialised experience supporting people with complex needs
✅ High Intensity Support capability
✅ Strong focus on participant choice and control
✅ Responsive and personalised service delivery
✅ Dedicated to continuous improvement and quality outcomes
✅ Local knowledge and community connections throughout Townsville
Our Mission Statement
Our mission is to deliver high-quality, person-centred supports and accommodation that empower people with disability to live safely, independently, and with choice and control, while achieving their individual goals and participating as valued members of the community.
Our Vision Statement
Our vision is to be a leading and trusted provider of disability support and accommodation in North Queensland, recognised for delivering safe, innovative, and outcome-focused services that enable people to live fulfilling and self-directed lives.
Our Commitment
We provide high-quality, person-centred supports that promote independence, safety and meaningful participation in community life.
We tailor services to each person's individual goals, needs and preferences while respecting privacy, dignity, human rights and self-determination.
We are committed to safe, accountable and ethical service delivery, supported by strong governance systems, continuous improvement and ongoing workforce development.
We actively promote independence, informed decision-making and the dignity of risk while supporting people to live in the least restrictive environment possible.
Statement on Restrictive Practices
LAST recognises that restrictive practice may be one part of a broader positive behaviour support approach that people receiving services use.
As a registered NDIS provider LAST is required to comply with regulation and legislation about the safe implementation of restrictive practice.
LAST is committed to building systems and processes that ensure the safest support is delivered to people with restrictive practices in place.
LAST is committed to reducing and eliminating the use of restrictive practices.
LAST ensures that all restrictive practices are implemented in accordance with approved behaviour support plans, are the least restrictive option available, and are regularly reviewed with the aim of reduction and elimination.
Safeguarding Code of Conduct
LAST is committed to the safety and protection of children, young adults and vulnerable people in all its work.
LAST staff work within clear behavioural guidelines and expectations designed to protect all people who come into contact with our organisation from harm, particularly children and vulnerable adults.
LAST staff understand their personal responsibility to abide by the Safeguarding Code of Conduct at all times.
This commitment applies across all service environments, including supported accommodation, community access, and in-home supports.
Our Commitment to the NDIS Code of Conduct
LAST acts with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
LAST will respect the privacy of people.
LAST provides supports and services in a safe and competent manner, with care and skill.
LAST acts with integrity, honesty and transparency.
LAST promptly takes steps to raise and act on concerns about matters that may impact the quality and safety of supports and services we provide to people.
LAST takes all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of the people we provide service to.
LAST takes all reasonable steps to prevent and respond to sexual misconduct.
LAST does not charge or represent higher prices for the supply of goods for NDIS Participants without a reasonable justification.
Our Commitment to NDIS Person-Centred Practice
LAST ensures our supports and services are in line with the needs, goals and desires of each person.
LAST listens to each person and those who know them best to understand what they want for their lives.
LAST supports each person to develop individual outcomes so that we know what success looks like.
LAST supports each person to identify and prioritise obstacles in the way of achieving their outcomes.
LAST supports each person to set steps or goals to address challenges to achieving their outcomes.
LAST ensures our workers are trained, supported and motivated to follow the principles of this commitment.
LAST ensures that person-centred approaches are embedded across all services, including supported accommodation, daily supports, and community participation.
Our Commitment
Every decision we make is guided by one simple question:
"How can we help this person live the life they choose?"
Whether someone requires accommodation, daily living support, community access or more complex assistance, our goal is to deliver supports that are respectful, responsive and genuinely person-centred.
We are proud to support people to achieve their goals, strengthen their independence and participate as valued members of their community.